Customs Advances One-Stop Shop Implementation with Kano Sensitisation
The Comptroller-General of the Nigeria Customs Service (NCS), Bashir Adewale Adeniyi, has intensified the rollout of the Service’s One-Stop Shop (OSS) platform, with Zones ‘B’ and ‘D’ jointly conducting a stakeholder sensitisation programme in Kano to promote uniform adoption.
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The engagement, held on Wednesday, 18 February 2026, at Bristol Palace Hotel, Kano, was conveyed by the Coordinator of Zone ‘B’, Assistant Comptroller-General of Customs Nsikan Umoh, who represented the Comptroller-General as Special Guest of Honour.
Addressing officers and stakeholders from both zones, ACG Umoh explained that the OSS platform was introduced to institutionalise a coordinated, rule-based mechanism for resolving disputes arising from non-compliant declarations.
“The platform integrates relevant Customs units and partner government agencies into a unified process. It eliminates fragmentation in dispute resolution, enhances transparency, and promotes accountability,” she stated.
She noted that the reform aligns with global best practices and Nigeria’s obligations under the World Trade Organization Trade Facilitation Agreement, while reinforcing the Federal Government’s agenda on ease of doing business and trade competitiveness.
According to her, the initiative is designed to shorten dispute-resolution timelines, reduce discretionary interventions, and strengthen stakeholder confidence in Customs procedures.
In his welcome remarks, the Acting Customs Area Controller of Kano/Jigawa Area Command, Deputy Comptroller of Customs Usman Adamu, described Kano as a strategic commercial hub and an appropriate venue for the joint sensitisation.
He recalled that the OSS platform was formally inaugurated at the national level on 13 February 2026 in Lagos by the Comptroller-General, noting that it represents a shift from fragmented desk-based interventions to a coordinated risk management framework under the Nigeria Customs Service Act, 2023.
Stakeholders from the business community also expressed support for the reform. A representative of the Kano State Chamber of Commerce, Industry, Mines and Agriculture described the initiative as consistent with international standards, while Richard Bassey of the Nigerian Export Processing Zones Authority said predictable and efficient systems are vital for attracting investors.
Similarly, the Chairman of Customs Licensed Agents, Kano Chapter, Hafiz Rilwan, welcomed the centralised framework, stating that it would reduce the need to move between multiple desks to resolve documentation issues and enhance compliance and operational efficiency.
The sensitisation marks a key step in consolidating reforms under the Comptroller-General’s 2026 strategic direction, with stakeholders urged to actively engage and provide feedback to ensure effective implementation across Zones ‘B’ and ‘D’.
Customs Advances One-Stop Shop Implementation with Kano Sensitisation