Customs Opens Review of Complaints From 397 Recruitment Applicants
The Nigeria Customs Service (NCS) has announced a case-by-case review of complaints from applicants who were screened out of its recent recruitment exercise despite appearing on the shortlist.
The Service said the Comptroller-General of Customs, Bashir Adewale Adeniyi, MFR, directed the review after meeting with some aggrieved applicants, to ensure that legitimate concerns receive appropriate attention.
In a statement signed by the National Public Relations Officer, Deputy Comptroller of Customs Abdullahi Maiwada, PhD, the NCS clarified that appearing on the final shortlist does not automatically guarantee enlistment or admission into the training college.
According to the Service, recruitment involves several stages of verification, including credential and document checks, physical fitness and endurance assessments, medical examinations, age verification, drug screening and other mandatory requirements.
The NCS disclosed that screening identified issues relating to substance use, excluding cigarettes and alcohol, physical fitness, medical records, age and submitted documentation among 397 applicants. Some candidates were also disqualified over irregularities identified in their selection process.
To address genuine complaints, the Service has urged affected applicants to submit their details and grievances through its designated email address, helpdesk@customs.gov.ng. Applicants have been advised to provide accurate information to facilitate the review of their cases.
The Service stated that applicants seeking a review would undergo fresh screening. It added that where investigations establish criminal conduct, including certificate fraud or other offences, the individuals involved would be referred for appropriate legal action and prosecution.
The NCS emphasised that the review process does not amount to a waiver of established recruitment requirements or guarantee admission into the training college.
It urged applicants and members of the public to remain calm and use the designated complaint channel, assuring them that all submissions would be considered in accordance with established procedures.
The Service reaffirmed its commitment to a transparent, credible and accountable recruitment process, stressing that it would not compromise the standards required of personnel responsible for national security, border protection, revenue collection and public safety.
Customs Opens Review of Complaints From 397 Recruitment Applicants