Senate Moves to Address Charges on Failed Calls, Telecom Network Interruptions
The Nigerian Senate has resolved to engage telecommunications regulators and network operators over persistent complaints by subscribers about charges on failed calls and other network interruptions.
The decision followed a motion sponsored by the Senate Chief Whip, who raised concerns over the financial losses suffered by Nigerians when they are charged for calls and other services that are not successfully delivered.
During deliberations, lawmakers stressed that telecommunications subscribers should not be made to pay for services they did not effectively receive.
To address the problem, the Senate mandated its Committee on Communications to engage the Nigerian Communications Commission (NCC) and telecommunications operators within four weeks.
The committee is expected to assess the financial losses incurred by subscribers, investigate the complaints and recommend appropriate sanctions against operators found violating established regulations.
The move is aimed at protecting consumers’ rights, promoting accountability among telecommunications companies and ensuring that subscribers receive value for the services they pay for.
Senate Moves to Address Charges on Failed Calls, Telecom Network Interruptions