Public Complaints Commission Resolves 214 Cases in Borno Within Six Months
Public Complaints Commission Resolves 214 Cases in Borno Within Six Months
Public Complaints Commission Resolves 214 Cases in Borno Within Six Months
By Ahmed Ahmed
The Public Complaints Commission (PCC) in Borno State says it resolved 214 complaints between January and June 2026 as part of efforts to promote administrative justice and protect the rights of citizens.
The Federal Commissioner of the commission in the state, Alhaji Yusuf Adamu, disclosed this during an interview with journalists in Maiduguri on Tuesday.
Adamu said the commission received 396 complaints from both public and private sector organisations during the period under review, adding that 214 of the cases had been successfully resolved.
He, however, revealed that the commission still has 1,186 pending cases, noting that efforts are ongoing to reduce the backlog through mediation and other alternative dispute resolution mechanisms.
According to him, the PCC serves as Nigeria’s ombudsman, established to investigate complaints arising from administrative injustice, abuse of office, bureaucratic delays, procedural violations and omissions by government agencies, local councils and registered private organisations.
“The commission is committed to promoting social justice by providing citizens and residents with an accessible and impartial platform to seek redress against administrative excesses,” he said.
Adamu urged members of the public to make use of the commission’s services by reporting cases of injustice, explaining that most disputes are resolved through mediation, conciliation, negotiation, arbitration and case conferences rather than prolonged litigation.
He noted that the commission’s recommendations are based on thorough, impartial and systematic investigations aimed at ensuring fairness to all parties involved.
The commissioner also stressed that the PCC operates independently of government interference and maintains strict confidentiality in handling complaints, except where disclosure is required by law to prevent imminent harm.
He added that the commission’s quasi-judicial processes are designed to be flexible, accessible and less technical than conventional court proceedings while remaining guided by the provisions of the Public Complaints Commission Act, Cap. P37, Laws of the Federation of Nigeria 2004.
Adamu reaffirmed the commission’s commitment to neutrality, stating that it neither represents complainants nor respondents but works to achieve fair and equitable resolutions in line with the principles of social justice.
Public Complaints Commission Resolves 214 Cases in Borno Within Six Months
