FG Reaffirms Commitment to Transparent Tax Administration, Launches Tax Ombud Website, Toll-Free Centre
FG Reaffirms Commitment to Transparent Tax Administration, Launches Tax Ombud Website, Toll-Free Centre
FG Reaffirms Commitment to Transparent Tax Administration, Launches Tax Ombud Website, Toll-Free Centre
The Federal Government has reaffirmed its commitment to building a transparent, accountable, and citizen-focused tax administration system as part of President Bola Ahmed Tinubu’s Renewed Hope Agenda.
Minister of Information and National Orientation, Mohammed Idris, made this known on Monday in Abuja during the unveiling of the official website and launch of the toll-free call centre of the Tax Ombud Office.
Describing the initiative as a major milestone, the minister said the new platforms would strengthen public trust, improve accessibility, and promote fairness in Nigeria’s tax administration system.
“This is a major milestone in strengthening public trust, improving accessibility, and promoting fairness in Nigeria’s tax administration system. Effective communication and citizen engagement remain central to the success of ongoing economic reforms,” he said.
Idris stated that the administration of President Bola Ahmed Tinubu remains focused on implementing strategic reforms aimed at boosting revenue generation, supporting fiscal sustainability, and accelerating national development.
According to him, taxation remains critical to national growth by providing resources needed for investments in infrastructure, healthcare, education, transportation, and security.
He, however, stressed that sustainable tax administration must be built on public confidence, transparency, fairness, and effective communication rather than enforcement alone.
“Tax administration cannot succeed on enforcement alone. It must be supported by public trust, transparency, fairness, and effective communication,” the minister stated.
Idris explained that the Tax Ombud Office serves as a bridge between taxpayers and tax authorities by providing Nigerians with access to a fair and professional complaint-resolution mechanism.
He commended the launch of the toll-free call centre and official website, noting that the platforms would remove communication barriers and improve public access to tax-related information and services.
The minister also highlighted the importance of civic education and public enlightenment in encouraging voluntary tax compliance and responsible citizenship.
“Tax education is not just about revenue generation; it is about building a culture of national participation and shared responsibility,” he added.
He further warned that misinformation and poor communication often undermine reform efforts and fuel public distrust, calling for stronger collaboration among government institutions, the media, civil society organisations, and other stakeholders.
Idris pledged continued support from the Federal Ministry of Information and National Orientation in sensitising Nigerians on tax reforms, taxpayers’ rights, and available complaint-resolution mechanisms.
Also present at the event were the Minister of Finance and Coordinating Minister of the Economy, Taiwo Oyedele; the Head of the Civil Service of the Federation, Didi Esther Walson-Jack; and Chairman/Chief Executive Officer of the Tax Ombud Office, John C. Nwabueze, alongside other senior government officials and stakeholders.
FG Reaffirms Commitment to Transparent Tax Administration, Launches Tax Ombud Website, Toll-Free Centre
